SCIENCE OF CX PODCAST B2C GUEST RICHARD BLANK COSTA RICAS CALL CENTER

The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank

The Science of CX is a groundbreaking new weekly podcast developed to
address the millions of businesses that need to learn techniques to compete better in today’s business landscape, by using CX as the cornerstone of a new strategy.

Getting to know Richard the man on this special episode #156. How did he end up with such a large collection of restored pinball machines and jukeboxes?

key ingredients to ensure an effective micro-expression conversation
How agents can positively handle and grow from negative calls and feedback from customers

https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F

https://youtu.be/AOPI8wCqX-0

Running a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmine
Time and numbers.

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