Inside BS Show- Closing on the phone skills at a contact centre.

Dave Lorenzo: Biggest takeaway from my time in Costa Rica related to the people was that. And my, my friends here in Miami are gonna kill me for saying this, but it is the God's honest truth. People in Costa Rica speak better English than the people in Miami . It's just the facts. I'm not, I'm not saying anything.

That's, that's not true. The people in Costa Rica are extremely well educated. I, the healthcare system is excellent, correct for people who retire there, the healthcare is fantastic.

Richard Blank: Absolutely. There's a lot of medical tourism, and I believe you are mentioning to having more of a neutral tone. in regards to some other Latino countries.

So yes, we've been known to have a certain sort of accent that could be more relatable compared to let's say offshoring in India, where the Philippines, where it's more noticeable. But as I say before, Spanish, it will be the most spoken l

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